Lead Times, Delivery and Returns

Please note all our dolls are made to order meaning you will receive a doll made just for you so please allow 1-3 days for your order to be made before being dispatched. If you place a large order please allow a little longer, we will be in touch if our lead time will take a little longer than expected.

Delivery

Small Parcels: £4.00

Medium Parcel: £5.50

Free UK shipping on all orders over £30.00

For international orders please prices at checkout

Estimated Shipping times

All orders are posted via Royal Mail First Class signed for and take approximately 1-2 days to arrive. 
International orders are all sent tracked and take approximately 1-2 weeks to arrive.

Returns

If you are unhappy with your order please feel free to get in touch with us within 7 days of receiving your item with your order number and we will be back in touch. Returns are not accepted after 14 days.  Items must be returned in its original condition and unplayed with. Once we have received the returned item we will then issue a refund if eligible.
Unless the item is faulty or you received the wrong item we do not cover return postage costs. We do not accept exchanges. We do not accept returned items without first contacting us about a return.

Questions about your order:

Please contact us if you have any further queries about your order.